The majority of our cottages are privately owned and often used by the owners at different times during the year. We have a duty of care to owners to ensure we screen potential rental applicants for suitability for a cottage. This works both ways and is a bit like a dating service – we want the match to be just right so there are no surprises and everyone is happy. Our owners tell us the maximum number of people (including children) the cottage will accommodate; whether it is suitable for young children and older persons; whether pets are allowed; and any other limitations they want to impose. We then pass that onto potential rental guests. In most cases this is not negotiable so please do not expect a cottage to accept more people than stated, or to allow additional people sleeping on floors or in tents.
Check in and Check out times
Summer check in is usually 4.00 pm on the first day of your cottage holiday and check out is at 11.00 am on the day of departure unless we’ve agreed different times on your cottage rental agreement. This ensures that the owner or owners’ caretaker has time to prepare the cottage for incoming guests. If you arrive early, please don’t expect to enter the property as the cleaning team may still be working. Think about checking out the local area, maybe stopping for an ice-cream or a cold drink at a local cafe.
When check-out time comes, the cleaning staff will expect to access the cottage, and if they are not able to because your group has not left, additional charges may be deducted from the security deposit.
For out of season weekends and short breaks, different arrival and departure times may apply to allow you to enjoy the cottage for longer – your rental agreement will show those times.
Loss and damage
The occasional accident is bound to happen and any losses or damages during your holiday must be paid for. However, minor spills and stains can often be dealt with quickly without leaving lasting damage and incurring a cost. Please follow the instructions in the cottage guide. Before you arrive, your cottage will have been cleaned, the inventory checked and any missing items noted or replaced. If you find any deficiencies or damages on arrival which have not been noted please let the caretaker know within the first 24 hours of your stay.
Accidental Damage Protection Plan
The ADPP is a mandatory fee of $7+ HST per night that covers damage that could not reasonably have been foreseen, and is reported to CottageLINK Rental Management by phone before the vacation is completed. In addition, all damage must be reported in writing within 5 days of the end of the vacation rental period. The ADPP does not cover:
- Any damage caused by pets
Failure to leave a cottage in a clean and tidy condition as described in the cottage instructions.
Misuse of hot tubs or damage to hot tub covers
We also require authorisation to charge your credit card number in the event of non-accidental or pet damage, overage on internet usage (in excess of the GB allowance if unlimited service is not available), and additional cleaning fees, being reported by the owner following your stay.
This fee is not charged unless there is a substantiated claim made.
Party Members – Maximum Occupancy
You must list all members of your party, whether they will be staying for the duration of the rental or only a part of it. The rental agreement will limit the occupancy to the number stated on the application form, so make sure you include everyone – including children. If you are planning on having day or overnight guest (see next section), and you have reached the maximum number of people permitted, you should consider renting a larger cottage.
Maximum occupancy is usually restricted by the rental insurance policy the owner has on the cottage, so please bear this in mind if you choose to disregard these restrictions. Should any catastrophic event occur while you are at the cottage and there are more people occupying the property than the insurance permits, the policy may invalidated in which case you may be held liable for any costs incurred.
Day and Overnight Guests
We appreciate you might want to have friends or family pay you a visit while you are at your cottage and it is a courtesy to let the owner know who will be in the cottage at any time during the rental. Please remember that you may not exceed the maximum number of people stated on your rental agreement at any time unless agreed with us. If you are not sure who will visit and when, a quick phone call to the office will usually suffice.
Cottage communities are very close and it is not unusual for us to get a call from a cottage owner’s neighbour telling us there seem to be a lot of people at the rented cottage. Overcrowding and exceeding maximum permitted numbers will result in a charge on the damage deposit, and even eviction.
Cottages that accept pets are marked with a dog icon on the calendars. This usually means the owners will accept one well-behaved dog. Many are happy to have dogs but not cats, so please check with us before assuming your cat will be welcomed at the cottage of your choice. Similarly, if you want to bring more than one pet, please check too. There will be additional conditions for accompanying pets, so you should read the relevant clause in the rental agreement carefully.
If a cottage does not accept pets, this doesn’t mean there have never been any pets in the cottage, so if you have allergy issues, please let us know before submitting your application.
Many of our listed properties include a dock(s) for watercraft or use as a sunny seating area. While some docks are permanently in place, most have to be removed for the winter to avoid damage created by ice and winds. Typically, non-permanent docks go into the water around mid May and are removed in mid-September. Weather patterns, however, play a significant role in determining timing and extended Winter ice-over or high water levels may delay deployment of a dock until after the May long weekend. Similarly, a cool Autumn may require removal of a dock before the Thanksgiving period. For this reason we cannot guarantee availability of docks in non-high-season periods.
Fire Pits, Campfires and Fireworks
We know that having a campfire is an integral part of renting a cottage, and most cottages do have a permanent firepit area. Some cottages are in locations where the danger of root fires is too great to allow for outdoor burning, and this is clearly stated on the listing. You may only light fires in designated firepit areas, and only during the hours determined by the individual township.
Fireworks are NOT permitted at any cottage. This is due to insurance restrictions.
Most cottages now include a cleaning service either in the rental rate, or as an additional fee. Where this is the case, you are expected to leave the cottage in a tidy condition with all kitchen counters cleared, your food removed from the refrigerator and garbage dealt with according to the cottage guidelines. Some owners ask that the cottage is left in an as-found condition and this is shown on the Additional Info section on the listing. All cleaning supplies will be provided.
What Happens Next ?
Click the Book Now button on your chosen listing, and complete the rental application form.
Inputting your credit card details is not a confirmation of a booking. We will check each application to ensure your rental group matches the cottages occupancy requirements and will respond to you within 24 hours to confirm your reservation. During this time, the cottage will be placed on hold for you.
Your deposit of 35% of the rental fee, or full payment (if the booking is made within 45 days of your vacation commencing) will then be deducted from your credit card and you’ll receive an email showing your payments and any balance owing.
Final payments can be made by cheque or internet money transfer, and be received 45 days before the rental commences. If this payment is not received by the date shown on the rental agreement, the final balance will be charged to your credit card, along with a late payment fee of 3% of that amount.
Click here for a copy of our Terms and Conditions