Rental Information

Arrival and Departure Times

The majority of lettings commence at 4.00 pm on the first day of your cottage holiday and end at 11.00 am on the day of departure unless otherwise specified in the cottage rental agreement. This ensures that the owner or owners’ caretaker has time to prepare the cottage for incoming guests. Your cooperation in this matter will contribute towards a trouble-free changeover. If you have not left the cottage by the time specified, you will be charged for an additional day’s rental which will be deducted from the security deposit.

Composition of Parties and Age Limits

We primarily provide family holidays and it is our policy not to accept bookings from groups of young people under the age of 25 and groups comprising all-adults. This policy is not intended to be discriminatory, but is merely to protect our cottage owners’ interests and to meet the requirements of their rental insurance policies..

Linen

Where cottages provide linen, this is clearly stated in the description and a change of linen will be provided weekly for bookings of two weeks or more. Where towels are included, these must not be taken out of the cottage, so you will need to bring your own outdoor towels. Ample blankets and pillows are supplied.

Loss and damage

The occasional accident is bound to happen and any losses or damages during your holiday must be paid for. However, minor spills and stains can often be dealt with quickly without leaving lasting damage and incurring a cost. Please follow the instructions in the cottage guide. Before you arrive, your cottage will have been cleaned, the inventory checked and any missing items noted or replaced. If you find any deficiencies or damages on arrival which have not been noted please let the caretaker know within the first 24 hours of your stay. Any costs to repair or replace items caused by damage that is beyond what we consider normal wear and tear will be deducted from the security deposit.

Special Needs

Please notify us if you have any special requirements, for example, if one of your party has mobility problems. This will enable us to ensure that the property is suitable for your needs.

Pets

We know how much it can mean to take your pet on your family vacation, and you will find they are allowed in several of our cottages. Pets are only accepted on the strict understanding that they are kept on a leash whilst on the premises to prevent straying onto adjoining properties;, are not permitted in the bedrooms or on the furniture, and all evidence of pet occupation is removed from the cottage and the property before your departure.

They must not be left in the cottage unsupervised as this can result in considerable damage to the property and distress to the pet. We would ask everyone bringing a pet to follow these instructions implicitly since any abuse will inevitably result in pets being banned in future, together with an additional charge on your damage deposit. Bear in mind that few cottages have enclosed gardens, and in a strange environment, it is not uncommon for pets to stray. Neither CottageLINK Rental Management, nor the cottage owners can accept responsibility for their safety.

The amount of pets allowed is clearly specified and must be included on the Booking Form. We also like to point out that a ‘no pet’ rule does not mean that pets, possibly the Owners’, may have been in a cottage at some time.

Read the article – 10 Steps to the Best Vacation with your Pet

CottageLINK Rental Management
Email: info@clrm.ca
Toll Free: 1-866 323 6698

Our Hours:
Mon-Fri 9-5
Sat-Sun 9-5

Business Address:
PO Box 39036
Columbia PO, Waterloo, ON, Canada N2T 0A7

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