The occasional accident is bound to happen and any losses or damages during your holiday must be paid for. However, minor spills and stains can often be dealt with quickly without leaving lasting damage and incurring a cost. Please follow the instructions in the cottage guide. Before you arrive, your cottage will have been cleaned, the inventory checked and any missing items noted or replaced. If you find any deficiencies or damages on arrival which have not been noted please let the caretaker know within the first 24 hours of your stay.
Accidental Damage Protection Plan
The ADPP is a mandatory fee of $7+ HST per night that covers damage that could not reasonably have been foreseen, and is reported to CottageLINK Rental Management by phone before the vacation is completed. In addition, all damage must be reported in writing within 5 days of the end of the vacation rental period. The ADPP does not cover:
- Any damage caused by pets
- Failure to leave a cottage in a clean and tidy condition as described in the cottage instructions.
- Misuse of hot tubs or damage to hot tub covers
We also require authorisation to charge your credit card number in the event of non-accidental or pet damage, overage on internet usage (in excess of the GB allowance if unlimited service is not available), and additional cleaning fees, being reported by the owner following your stay.
This fee is not charged unless there is a substantiated claim made.
