Frequently Asked Questions
How do I become a registered owner and have access to all of your rental tools?
What do you do that is different from all the other agencies?
How do you find suitable renters?
What do you charge and what do I get for that?
Where do you get people to book cottages with you?
Where do you advertise?
Will you advise me if my cottage is ready for renting?
How do you monitor guest satisfaction?
How do I become a registered owner and have access to all of your rental tools?
We select our cottages very carefuly and only accept those that will be in keeping with the high quality that our renters have come to expect. To become listed with us is a three step process. Firstly we send you our nformation pack that details the processes involved and our criteria for accepting cottages into our programe. We expect our prospective registered owners to read, in full, our information pack in order to make an informed decision on choosing their rental agency. Secondly we will arrage an appointment for your area account manager to come and view your property and assess its quality, general appeal and market value. It is important that you are availible to meet our representative in order for us to begin what we are sure will be an outstanding long term relationship. Finally after recieving our assesment report it is then your decision as to your level of involvement with us.
What do you do that is different from all the other agencies?
We see each cottage as an individual marketing opportunity and promote it as such. Our searchable website with its range of categories is designed to allow prospective renters to find the property that suits their party make-up, their interests, and budget. And our out of season marketing strategy is unique as we work with owners to represent their cottages in ways that maximise their rental opportunities. For example, our Geocaching at the Cottage promotion is designed to attract more guests in the spring and fall.
In addition to this, our partnership with CottageLINK widens our visibility to bring more people to your cottage.
How do you find suitable renters?
We are all cottage owners ourselves and understand the concern you may have about who will rent your cottage. As far as we can, we match potential renters to the cottage that will suit them the best. This means asking them questions about the needs they have for their vacation, their group size, and make-up (ages of party members etc). From listening to rental clients and reviewing the application form we have a good feel for the respect they will give a cottage. If they seem reluctant to offer the information that will allow us to match them to the right cottage, we would prefer not to rent to them and will politely suggest they look elsewhere.
What do you charge and what do I get for that?
We charge a percentage of the published rate for each rental week booked This covers an evaluation of your cottage, recommending changes or improvements if needed to meet the current needs of the market; development of your individual marketing strategy; administration of bookings and collection of payments .
We operate a seven day week and respond rapidly to customer requests. The aim is to provide a swift, efficient service to renters and to relieve owners of the burdensome paperwork. We do not charge for weeks that are not rented. We also charge renters a $60 booking fee.
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