Cottage Rental Terms and Conditions
These Terms and Conditions clarify The Owner's obligations to
The Renter, The Renter's obligations to The Owner, and in the very unlikely
event of any disputes, will be used as the basis for any resolution. Please
read them carefully before confirming your booking.
Check-In: From 4:00 pm / Check-Out: By 11:00 am (High Season Weekly Rentals)
For Low Season Weekend and
Mid-Week Rentals an earlier Check-In and later Check-out may be possible (usually In from Noon and out by 4:00 pm)
Acceptance of these Terms & Conditions binds a contract between the
following two parties:
The Rental Applicant The Renter) and The Property Owner (The Owner)
CottageLINK Rental Management, acts as an agent (The Agent)
for the property owner (The Owner) and
does not own, or have any responsibility for the maintenance and/or upkeep of
1. Party Members
All persons listed on the Rental Agreement
or added subsequently by The Agent will be bound by the terms of this
agreement. Occupancy of the property is restricted to those names listed on the
Agreement or added subsequently by The Agent.
The Rental Applicant is considered to be the Lead Renter and will assume
full responsibility for all members of the Rental Group throughout the rental
period. Information or instructions
relating to this rental will be communicated to the Rental Applicant only and
not to any third-party member of the Rental Group.
A Reservation will be confirmed by The Agent once the
application has been approved and initial or full payment has been
processed. For reservations of one week or more, if the reservation is made 45 days
or more before the rental commences, an initial rental deposit payment of 35% of the rental fee
together with a non-refundable processing fee of C$55.00 (plus HST) will be due at the time of booking. If a reservation is made less than 45 days before
the rental commences, or the reservation is less than a full week’s duration, the
full rental fee plus the non-refundable processing fee of C$55.00 (plus HST), and any additional charges, must be paid at the time of booking. In the event of a reservation not being accepted
by The Agent, all fees paid will be refunded immediately. Any booking made
within 10 days of the start of the rental period must be paid in full by credit card,
certified cheque or money order at the time of booking.
Once a reservation is received and accepted by The Agent, The
Renter is liable for payment of the balance of the rental fee, plus
any additional charges, 45 days before occupation of the property. Non-payment
by the due date will be treated as a cancellation and the deposit will be
3. Cancellation Policy & Changing a Booking
Once a reservation has been accepted and confirmed, a cancellation can only be made in accordance with the terms below:
- If the period of
rental can be re-booked, a refund for the period re-rented, less a cancellation
fee of $150 (plus HST) will be issued.
- If any part of the
rental period cannot be re-booked, the Renter will forfeit all monies paid for that
Once a reservation has been accepted by The Agent the reservation can only be changed to another cottage by treating the original reservation as a
cancellation. Reservation dates for the same property may be
changed providing the property is available for the new dates and The Owner is agreeable to the change.
4. Occupancy of the Property
Regardless of the published maximum number of persons a property can accomodate, the number of guests occupying the Property is strictly limited to those named
on the Rental Agreement or any
subsequent amendment notified in writing to The Agent. The stated and agreed occupancy figure includes all persons
irrespective of age.
Exceeding the number of stated and agreed persons will result in
immediate eviction without refund, or a $100 per guest per night charge at the
discretion of The Agent or Owner.
5. Condition of the
The Property will have been inspected prior to occupation
and therefore The Renter undertakes to:
- Notify The Agent immediately with regard to any damage and/or maintenance issues that require attention.
- Keep the Property and all furniture,
fixtures, fittings, chattels and effects in or about the Property in the same
state of repair and condition as found at the commencement of the Rental.
- Where a cleaning service is provided; The
Renter shall follow the departure instructions provided by The Owner.
- Where a cleaning service is not provided; The
Renter shall leave the Property in the same state of cleanliness and general order
in which it was found. Failure to do so to the satisfaction of The Agent/Owner
will result in a damage/cleaning charge being levied.
- Report details of any damage done to the
Property or any of the furniture, fixtures, fittings and effects to The Agent
immediately. Purchasers of the
Accidental Damage Protection Plan (ADPP) have coverage for accidental damage up to the value of $2500.
- Where the ADPP has not been purchased, replace any part of the Property or the
furniture, fixtures, fittings and effects damaged or destroyed with similar
articles of at least equal value, or if The Owner requires, pay to The Owner the
value of such part of the Property destroyed or damaged.
6. Use of Telephone and Internet Services
Where a telephone is provided as part of the rental, The
Renter must charge all long-distance telephone calls to either a credit/phone
card or call collect, unless advised otherwise. Where internet services are provided, there
may be download restrictions and a charge may be levied if these are exceeded. It is The Renter's responsibility to check for
restrictions on an internet device before commencing any download.
Unless indicated in the property listing, pets are not
accepted at a property. Even where
pets are accepted, number or type/breed restrictions may apply. Where a pet is
permitted, all evidence of pet occupation must be removed from the Property and
grounds at the end of the rental period. Pets are not permitted on any item of
furniture, including beds, and evidence of pet hair on furniture and bedding
may incur additional cleaning charges.
The Agent accepts no responsibility for any allergic
reaction or other conditions arising at any property, whether designated “No Pets”
or not. The designation of “No Pets”
does not indicate there have not been pets at the property at some time.
Smoking is not permitted in any property. Individual properties may have additional restrictions and instructions with regard to smoking. These will be indicated in the Property Welcome Guide.
9. Cottage Access During Winter Months
All properties offered for rental during the winter months
have road access and receive a snow clearance service from either municipal or
private sources. However, Renters are advised that following any major
snowfall, snow plough providers are contracted to clear local roads in a
predetermined order. Consequently, ploughing at a property may be delayed
for several hours or, in severe storm conditions, days. In the unlikely event that a Renter is unable to leave a property on the planned departure date, the Renter will
not be liable for any additional accommodation charges. Conversely, should a
lack of snow clearance prevent a Rener from reaching a property, the Renter will receive
a refund of the rental fee for the day(s) the property was inaccessible.
However, neither The Agent nor The Owner will be held responsible for any
losses, additional expenses or penalties incurred as a result of being unable
to arrive at or leave a property on time due to a lack of snow clearance.
Renters are also reminded to ensure that they and their vehicles are suitably
prepared and equipped for driving in the wintry conditions likely to be
encountered during their visit to Cottage Country.
10. Travel Guard Insurance
Travel Guard “All
Seasons Travel” Trip Insurance is provided as an option with every Rental Agreement.
The premium is 7% of the Total amount payable plus PST at 8%. The insurance must be purchased at
least 30 days prior to arrival or be purchased at the time of booking if
the reservation is made less than 30 days prior to check-in date. If The Renter
chooses not to purchase “All Seasons Travel” Trip Insurance, no refunds will be
provided for cancellations, delays, or disruptions normally covered by the
insurance policy. Please view Travel Guard’s Description of Coverage, product
number 808085, for additional information. Travel Guard offers a Satisfaction
Guarantee – if subsequently The Renter is not completely satisfied with the insurance cover purchased, he/she will
receive a refund of the insurance costs. Refund requests must be submitted to Travel
Guard in writing within 10 days of the effective date of coverage, provided it
is not past the check-in date.
11. Accidental Damage Protection Plan (ADPP)
The ADPP provides The Renter with cover for accidental damage to the
property and/or any personal items of The Owner defined in this
Rental Agreement up to $2,500 aggregate per stay. The plan provides protection for accidental
damage only and does not waive The Renter's liability for costs resulting from:
Negligent or willful behavior by any person
accommodated at or visiting the property where the consequences to the property
could have been foreseen by a reasonable person, including damage caused by
animals belonging to any person accommodated at or visiting the property
Cleaning charges where the Property has not been
left in a condition as defined in theseTerms and Conditions of Rental
- Charges relating to the incorrect disposal of garbage
- Loss or damage to the rented Property in excess
- Charges relating to excessive internet usage or long-distance telephone calls
- Any damage or loss that is not reported to The
Agent prior to the Property being vacated.
In the event The Agent is not notified prior to The Renter's
departure from the Property , a charge for the full cost of repair/replacement
will be made on the credit card supplied at the time of booking.
ADPP is offered to Renters at a cost of $45 + HST per reservation; this cost is included on the booking form.
Where The Renter opts-out of purchasing the Accidental
Damage Protection Plan, The Renter will provide a valid credit card number
in lieu of the ADPP payment and authorizes The Agent to charge for maintenance,
repair, cleaning and/or loss as reported by The Owner following inspection of
the Property. In the event that a charge to the credit
card is declined, further action will be taken to recover the outstanding
amount and a $200 administration fee will be applied, together with any legal
fees and additional costs incurred in pursuing a legitimate claim.
contained in Promotional Material
The information contained on any web sites, in any printed
material, cottage information packs or cottage guides is believed to be correct
at the time of this agreement. CottageLINK Rental Management (The Agent) is a registered member of the Travel Industry Council of Ontario and abides by the regulations as defined in The Ontario Travel Industry Act, 2002.
13. Equipment and
Equipment and facilities are provided at the discretion of The Owner and whilst
every attempt is made to ensure that such equipment is in working order for the
duration of the rental period, should a breakdown or some other situation occur
that renders an element unusable, neither The Agent nor Owner take
responsibility for replacing or refunding The Renter for the lack of use of
these equipment or facilities. The equipment and facilities referred to include
(but are not exclusive to) such items as watercraft, motors, televisions, VCRs/DVDs,
hot tubs, saunas and Jacuzzis.
The Renter must
report any inoperative or defective equipment to The Agent promptly!
The Agent will make every reasonable effort to have repairs made as soon as
possible; however, there are limited service contractors in Cottage Country
areas. While every attempt will be made
to ensure that all the advertised equipment and appliances are in working order
at the commencement of a rental period, no reduction of rent; rebate; or refund will
be issued for a mechanical failure of air conditioning, dishwasher, washer,
dryer, TV or other appliances.
If a breakdown should occur to fundamental elements such as
water systems, plumbing and electrical systems, and major appliances such as
stove or refrigerator, every effort will be made to repair or replace, or an
appropriate refund will be made for the inconvenience caused. This does not
apply to system breakdown caused by misuse, such as plumbing blockages caused
by inappropriate use of sanitary facilities.
The Owner is not
liable, nor will provide a refund, for any stoppage of electrical services
caused by extreme weather or other circumstances beyond his control. Similarly, there will be no refunds for
inclement weather, changes in water levels, conditions at neighbouring
cottages, or any nuisance afforded by the natural elements of Cottage Country
living such as flying insects or the animal population.
15. Other Conditions of Booking
The Renter shall abide by these Terms and Conditions of Rental and any other
instructions contained in the individual Cottage Guide and any additional
information and instructions as shall be supplied in the Property or by The
Agent or Owner.
LIABILITY: The Renter represents, warrants, acknowledges and agrees with The Agent and The Owner that he/she will use the Property and its facilities in accordance with The Terms and Conditions above and the Cottage Information provided and that h/she does so at his/her own risk and that he/she indemnifies and saves The Agent and The
Owner harmless from any personal injury, sickness or death, loss or damage,
however caused, to person or property of The Renter, his/her family, or guests,
before during or after the time of occupancy. Further, he/she accepts full responsibility
for the use of the Property and any recreational equipment such as boats and
motors, etc. and agree to pay for any damage of said equipment, other than for
normal wear and tear. The Renter further acknowledges he/she is responsible for ensuring
all Boating Regulations are observed, including having required safety
equipment in the watercraft, as well as meeting current Operator Competency